My family and I prepared to each lunch at P.F. Chang’s China Bistro in The Plaza at the Mall in Columbia, Maryland this afternoon. Our visit confirms that a popular restaurant does not have to offer good service.
I have avoided eating at this restaurant, because my experience tells me that mall restaurants often cater to diners who do not expect proper service, so long as the food is delivered quickly. I was in such a good mood after our religious services, that I wanted to eat with my family, regardless of the restaurant that we selected. I let my guard down, and we ventured into P.F. Chang’s China Bistro.
We were politely greeted and warned of a possible 25-35 minute wait. The greeters were courteous to overestimate the wait, and they seated us within 20 minutes. However, from there, the service stopped.
Our server was surly and abrupt, interrupting my family as we placed our drink and food orders. Her interruptions caused her to misunderstand our preferences, and she failed to accurately deliver our preferred beverages.
She then dropped two wet and dirty empty plates in front of my daughters, well before our meals were to be delivered. I asked that the plates be removed and replaced with clean ones. The server clanked the plates together next to my ear and quite literally huffed off to the kitchen. One of the replacement plates was also soiled, and the server demonstrated her displeasure by asking me if she should stand there while I inspected the new plate.
We left before our food was delivered.
I cannot, in any good conscious make a recommendation about this restaurant other than stay far away from P.F. Chang’s China Bistro.
i didn’t like pf chang’s that much either. i didn’t really notice much on the service, i dont find their food very…chinese. doesnt compare to hunan manor. also, the portions were small.