I visited the CompUSA store in Columbia, Maryland, yesterday. The store must be under new management, because the staff was attentive, helpful, and quick to find answers to my specific questions.
I’ve written about my experiences in this and other big box retailers, in the past, in other than glowing compliments. Yesterday, however, was a trip to the twilight zone…it was a pleasure.
Good service is hard to come by, but, somehow, the managers of this store have found the secret elixir. Good job, CompUSA. I’ll be back.
A followup…
I returned to the same CompUSA store, last evening, to exchange a notebook power adapter (I had initially picked up the wrong model). I eventually found the model that would work with my notebook, and I checked out. During the checkout process, I mentioned to the salesman that the aisle that displayed the notebook adapters was in disarray and that the model of adapter I was buying was marked as $99.99, when in fact it was selling for $79.99 (not on sale). He ignored me. I again suggested that the aisle should be more neatly arranged, and he mumbled something to the effect of “the aisles are often messed up.” I then pressed him to introduce me to the store manager. The manager was very interested in my suggestions, especially the one that the checkout clerk should be better trained.
Ah, go figure, CompUSA, sometimes I meet with great customer service, but most of the time, sadly, I find mismanagement and near squalor.